FAQ

Frequently Asked Questions & Answers

About Our Products

1. Are your products inspired by designer lighting?
   Our products are original Sflamps designs. We have our own design team and manufacturing facilities creating distinctive lighting with high-quality materials and craftsmanship.

2. Why are your products priced so competitively?
   By operating fully online and manufacturing in our own ISO-certified factories, we eliminate physical store costs and third-party markups, passing the savings directly to you while maintaining high quality.

3. What kind of materials are used in your products?
   Most of our products are crafted from high-quality brass and K9 crystal. Specific material details can be found on each product page.

4. Are bronze and black the same color?
   No, bronze and black are distinct colors. If you require pure black, please confirm with our customer service due to different production processes.

5. I have a high ceiling. Can I customize the rod or cord length?
   Yes, for high ceilings, please contact our customer service to confirm and customize the required length of rods, cords, or chains.

6. Is the Sflamps chandelier made in the USA?
   Our Sflamps chandeliers are designed by our team and manufactured in our facilities in Asia (e.g., China) to ensure quality and competitive pricing.

7. Do your products come with a guarantee?
   Yes, all our products come with a 3-year manufacturer’s warranty covering normal wear and tear.

8. Are your products UL listed?
   Our electrical components are UL listed, meeting US safety codes and are suitable for installation by electricians.

Ordering & Shipping

1. After I receive the lamp, can I return it if I don’t like it?
   Yes, we accept returns. For detailed information on conditions, return shipping, and the refund process, please review our Refund Policy.
   Optional Pre-Shipment Confirmation: To help ensure your satisfaction, you can request photos and videos of your specific item before it ships. Please make a note in your order or contact customer service.

2. Do you replace parts damaged during shipping free of charge?
   Yes, we offer free replacements for parts damaged during shipping or due to manufacturing defects. You'll need to provide photos/videos as proof. Please see our Refund Policy for more details on defect claims.

3. Can I get a full refund because of quality issues?
   Absolutely. If there's a quality issue (photo/video evidence required), we offer a full refund or a new replacement. Our Refund Policy outlines the options and process.

4. How long does it take to receive my product?
   Shipping times vary. Larger items (over 36") may ship via ocean freight (approx. 20-25 calendar days). For detailed shipping timelines and methods, please visit our Shipping Policy. Customer service will contact you for any special shipping circumstances.

5. How long does it take to get shipping information?
   Once your order is processed and handed to the logistics provider, tracking information is typically available within 1-3 business days.

Installation & Care

1. What should I do if there is a problem during the installation?
   Before installation, please verify all components are present using the enclosed checklist. While designed for easy installation, we strongly recommend hiring a licensed electrician. For assistance, contact our support team with photos/videos of the issue within 7 days of delivery.
   

2. What is the best way to install my new light or chandelier?
   Installation instructions are included with every item. For safety and proper installation, we recommend hiring a licensed contractor or electrician.

3. How do I clean my fixture?
   Turn off the power first. Clean metal parts with a soft cloth dampened with mild liquid soap; wipe and polish dry. Avoid abrasive metal polishes. Use fine furniture polish for wood. Clean glass/crystal by hand with mild soap and warm water; rinse and dry. Never use a dishwasher.

Discounts & Payment

1. I am a contractor/designer and need to buy a large quantity. Can I get a trade discount?
   Yes, please contact us at support@sflamps.com for information on trade discounts.

2. I just want to buy lights for my new house. Is there a discount for me?
   Yes! New customers can subscribe to our newsletter for a newcomer discount code.

3. What payment methods do you accept?
   We accept secure online payments via PayPal. 

Security & Privacy

1. Is it safe to order on the internet through Sflamps?
   Yes. All information is encrypted via SSL for maximum security. For more details, please see our Privacy Policy.

Need More Help?

1. Didn’t find what you were looking for?
   If your question isn't answered here, please Contact Us and we'll be happy to assist you.