Refund policy

Return & Refund Policy

We only have return processing facilities in the US, Hong Kong, and China. Returned products need to be shipped to one of these locations.

To ensure that you are satisfied with your purchase from Sflamps, we provide video for your checking if you need and a 30-day return policy. We do not accept returns after 30 days.

Customised products are also not returnable. 

Please make sure to contact us by email (support@sflamps.com) at first.

I don't need to return, could you just replace the broken/damaged parts?

Yes, please email us at support@sflamps.com with photos and/or videos of the items and let us know your order number.

If any part is damaged during shipping or if any defect is found during installation. We will replace that part free of charge. 

 If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.

What if I received my item but don't like it, can I send it back?

Yes, you are able to return the products, as long as they meet with the following condition:

  1. The return request must be submitted within 30 natural days after receiving the package.
  2. Products are not custom made according to your certain requirements.
  3. Products are new, and have not been installed.
  4. Products must be packed in original packing.
  5. If there are crystals inside the packages, crystals must be wrapped.
  6. Products must be listed on our website.

Conditions for Partial Refunds:
A partial refund may be applied if:

  1. Inadequate packaging
    Returned items are not securely packaged, resulting in damage during transit.

  2. Non-original condition
    Products show signs of use, alterations, or missing components not caused by shipping errors.

  3. Customer-responsible errors
    Incorrect orders due to customer negligence (e.g. wrong size/color selected), provided the request is made within the 30-day return policy.

General Return Process

  1. Initiate a return: Please email us at support@sflamps.com with photos and/or videos of the items and let us know your order number.
  2. After receiving the return request, we will handle it within 1~3 working days, and instruct you to begin the return process.Make sure the products are packed unused, undamaged and in original package, we will inspect the condition of the returned products.
  3. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature.
  4. Refund or exchange: we will inspect the item in 5-7 working days after received your return/exchange and then provide a replacement for exchange or issue a refund.

Return Charge

  1. If the return is due to our problems (such as: incorrect products, quality problems of products, send wrong address), we will provide a full refund for you.
  2. If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size, the postal address provided is incorrect or incomplete), the buyer should pay the freight to ship the product back to us at their own expense, and our shipping costs will also be deducted from the refund.
  3. No restocking fee to be charged to the consumers for the return of a product.

Refunds

For returned items, after we received them, it takes 2 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrived damaged or used we will not be able to provide a refund. Please allow up to 10 days for the credit to be finalized depends on the bank and credit card company that you use.

We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.

How to cancel an order?

We understand that for some reason you want to cancel or modify your order, we can help you cancel your order within 24 hours of the order being initiated,after that, you can still cancel it as long as the products have not been shipped out. However, a $50 processing fee will be charged. When the product is not out of the warehouse, you can send a cancellation order. Once the product is shipped out, the order can not be canceled.To cancel an order, please contact us at support@sflamps.com. 

Product Damage

If any part is damaged during shipping or if any defect is found during installation, we will replace that part free of charge.

About return address:

Please contact our customer service at support@sflamps.com to get the return address.

Please feel free to contact us by email when you have any questions.  

Email： support@sflamps.com

Phone：+1 (828) 451-0350

address：456 South Broadway, Denver, Colorado 80209, USA