Shipping policy
Thank you for shopping with Sflamps. International shipping may experience delays. To track your order, please contact Sflamps at support@sflamps.com and we will provide you with the tracking number.
Convenient logistics
Our products are exported to worldwide. In order to deliver the products to our client with a fast and safe condition, we work with DHL, FedEx, UPS, TNT and the global sea shipping companies. The sea shipping companies are mainly used to deliver the large and fragile products at your door.
Order Processing Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 3-5 working days after order confirmation and payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
Sflamps provides free standard delivery service for all orders on the website.
Country Estimated Delivery Time
USA 6-15 working days
Note: For package size over 36″, we will choose ocean shipping according to the situation, and the ocean shipping time is about 20-25 calendar days. We will communicate with customers in advance. If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@sflamps.com).
Total delivery time = processing time + shipping time (depending on your location)
Tracking
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delays. If your order is delayed, please contact us via email support@sflamps.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
About Tax
In rare cases, orders may be subject to customs fees charged by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Contact Us
Email： support@sflamps.com
Phone：+1 (828) 451-0350
address：456 South Broadway, Denver, Colorado 80209, USA